Case Study
Why Sensory chose to outsource their IT to eSudo?
The Challenge
As the company business expanded and moved to larger offices, Sensory’s IT infrastructure needed a secure, affordable, high quality, and reliable network and phone system. They wanted to effectively communicate and share information between the Santa Clara, California, and Oregon offices. Sensory’s IT administrator was also leaving the company and so Sensory was faced with making a decision whether to hire his replacement or outsource their needs. They interviewed several IT service providers and eSudo was selected to become their business partner because it was a good pairing of personalities, philosophies, operating methods, and competencies.
What did eSudo do for Sensory?
eSudo started with network assessment and interviewed Sensory’s staff to assess their computers, network, and phone system. Based on the network assessment, eSudo provided the Technology Management Plan to proactively monitor and manage Sensory’s computer network, host email archiving and security (anti-spam and anti-virus), and install a new VoIP phone system. The new phone system effectively lowered communication costs, preserved past investments, and provided high performance and carrier grade voice quality.
What are the results?
Having a clear understanding of Sensory’s needs and goals, eSudo is able to:
- Reduce internal staff’s burden of trying to address, dispatch or find technical support resources
- Stabilize the computer network and system; thus, minimizing downtime
- Diagnose and quickly respond to technical support requests, and answer questions
- Monitor Sensory’s servers and critical network elements 24/7, and promptly resolve issues before they become a problem
Having multiple eSudo engineers available to us gives Sensory the security of knowing that we will always have a skilled IT technician available just a phone call away.
When our in-house IT technician left, we decided to hire eSudo as opposed to hiring another in-house computer person to manage our servers, desktops and network. Having multiple eSudo engineers available to us gives Sensory the security of knowing that we will always have a skilled IT technician available just a phone call away.
eSudo’s diverse skill set has allowed them to collaborate and find solutions to challenging problems. At times, eSudo remote monitoring has alerted them to network problems prior to Sensory being aware that those problems exist. In summary, knowing that eSudo is taking care of our IT needs allows Sensory to focus on running our business rather than spending time on the details of computer issues.
Johnny C,
Sensory Inc, Santa Clara, CA
Contact eSudo to learn how we can help improve your network, or to schedule a free network health check.