Technical Support Request

This form is for existing customers to request NEW technical support requests.  To check on an existing ticket, please click the Client Portal page or call us. Provide any screenshots of the error message and upload any PDF document below to provide more and get faster support.

Click here for how to take screenshots for Windows OS

Click for how-to take screenshots for macOS

  • Service Desk Support Request Form

  • Please enter the best number that we can reach if we have more questions.
  • Restarting or powering off & on the computer or device can help resolve common issues.

    Urgent priority means a Company-wide outage or issue(s) affecting 2 or more people in the business. Normal is day-to-day requests or questions. Low is for items that can be scheduled such as onsite, project, or maintenance work. Call us if needed for a URGENT issue.
  • When did it begin and how often does it occur?
    What errors do you see?
    What have you to fix the issue? Have you power off/on or restart the device or computer?
  • Is this issue preventing you or anyone from logging on? If this is for someone else, please include the name of the person and their contact number.
  • Accepted file types: jpg, jgep, gif, pnd, pdf, doc, docx, Max. file size: 23 MB.

    If you like to upload for any screenshot or document, us this section.
  • This field is for validation purposes and should be left unchanged.