|
eSudo delivers proactive maintenance services through our flat-rate TotalCare IT Services Plan. Designed to reduce your costs, increase your profits, and mitigate your business risks, we partner with you as your Virtual CIO and IT Department, allowing you to focus on running your business, not your technology.
Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications, and Vendors. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a Technology Plan that aligns with your long-term business goals.
We become an extension of your business, and true Partner. Our Service Plan is based on a flat monthly fee allowing you the ability to budget your IT costs annually. We assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime – as a true Partner would.
Our TotalCare IT Services Plan offers comprehensive PC Management, Server Management, and Technology Management services are designed to keep your systems and personnel productive. eSudo offers three support plans to satisfy your IT needs and your budget: Essential, Professional, and Premiere.
- Essential Plan gives your business the core elements of server monitoring and management, including anti-virus management, patching, and operating system management. This plan is ideal for an organization with limited in-house IT support resources, or one seeking a remote support solution because it includes unlimited access to both proactive and reactive remote support.
- Professional Plan includes all the features of the Essential Plan plus on-site service as needed for PC Management and quarterly on-site maintenance for Server and Technology Management. On-site visits are scheduled for the next business day if remote support has been exhausted. Regular quarterly Network and Server maintenance provide comprehensive maintenance on servers and networking elements to keep them operational and secure.
- Premiere Plan offers all the features of our Professional Plan plus unlimited remote and unlimited on-site support. Additional benefits include priority response, discounts on labor rates for work outside the service agreement, free labor for major software or network upgrade, free anti-virus and anti-spam filtering, remote offsite backup and disaster recovery.
Sign up for a free technology assessment to learn how our technology services can improve your system's efficiency and reliability while reducing business risk, or contact us to speak with a IT solutions specialist from our San Jose, San Francisco Bay Area California office.
|
