Help Desk Network Administrator – San Jose, CA

Help Desk Network Administrator – San Jose, CA

eSudo (‘e-Sudo’) is a Microsoft and SonicWall technology solutions provider for small businesses and nonprofit in San Jose , Silicon Valley, and San Francisco Bay Area. eSudo provides IT services, computer help desk services, consulting and cloud solutions to small businesses and non-profit organizations. We use the most cutting edge tools and technologies available to bring our customers enterprise level IT and maximize efficiency and customer service. For our employees, this translates to excellent learning opportunities and exposure to the best methods for computer support in the industry. We are expanding and have job openings for the right candidate looking to work in a challenging, fast pace, and IT consulting environment.

KEY CHARACTERISTICS OF CANDIDATE

  • Enthusiastic and excited about life!
  • Self-Motivated to work consistently in a fast paced and rapidly changing environment
  • Customer Service Skills – Experience in customer-oriented telephone, email and chat
  • Understands small business customers’ needs
  • Dependable
  • Adaptable
  • Follows Through
  • Respectful
  • Pleasant and Proactive Professional
  • Self Sufficient or Ability to work with little supervision
  • Welcomes constructive feedback

Job Responsibilities:

  • Provide Help desk and technical support to users
  • Maintain timely and accurate helpdesk records using our ticket management system
  • Proficient in English in writing and reading
  • Troubleshoot hardware issues quickly and effectively (DELL, IBM and HP Desktop/Laptop/Server hardware)
  • Ability to support clients using VNC, RDP and LogMe In remote control software
  • Strong, hands-on, knowledge of Microsoft Windows Server 2003/2008, Small Business Server, and Active Directory
  • Support servers running Microsoft Exchange Server 2003/2007/2010.
  • Configure and deploy Windows XP and Windows 7 workstation environments
  • Maintain antivirus and antispyware—Symantec AV. Trend Micro, Vipre, McAfee, MS Security Essentials, AVG Software
  • Ability to respond quickly, competently and patiently to customer requests
  • Do research when required and perform product evaluation and testing as needed.
  • Perform technical documentation for the system or software we manage
  • Record time spent on each task to the nearest quarter hour for each customer in a legible and non-technical fashion using current eSudo timekeeping procedures.
  • Perform administrative non-billable tasks when required.
  • Complete tasks and projects assigned by eSudo dispatcher, Client staff, or company principals.
  • Ability to work after-hours, weekends and on-call as needed in a rotation with the other Network Engineers and Network Administrators
  • Ability to work after-hours, weekends and on-call as needed in a rotation with the other Network Engineers and Network Administrators
  • Position requires ability to lift servers, workstations or equipment between 30-50 lbs

Minimum Qualifications:

  • 4 years minimum hands-on experience
  • Current Microsoft Certified Professional: MCP or MCITP required within 90 days of hire
  • Cisco, CompTIA or SonicWall certification is a plus
  • Experience with the following technology are critical:
    1. Windows  XP / 7
    2. Microsoft Office 2003/2007/2010
    3. Windows Server 2003 / 2008
    4. Exchange 2003 / 2007 / 2010
    5. Windows Small Business Server 2003 / 2008 / 2011
    6. Symantec Backup Exec
    7. Acronis or StorageCraft Imaging Software
  • Experience with the installation/configuration of switches, wireless routers and printers
  • Experience working on Dell, HP and Apple servers, laptop and desktops
  • Must have valid driver’s license and own car for use in traveling and transporting equipment
  • Excellent customer & communication skills, rapid response, and decision-making capabilities are required
  • Background check and pre-employment screening required

For more details on eSudo, visit www.esudo.com.

  • This job is a temp-to-hire. This can potentially be converted into a full-time position.
  • eSudo Offers Competitive Salaries and benefits, plus bonus plan
  • eSudo is an Equal Opportunity Employer
  • Full time employees included benefits and vacation (PTO) after 90 days
  • eSudo will not sponsor or perform corp-to-corp contracts for Visa holider

HOW TO APPLY

  • Write a brief e-mail describing yourself, why you are interested in working for eSudo? Send to opportunity@esudo.com.
  • Submit your resume in Word or PDF format
  • Applicants that do not follow these instructions will not be considered