Technology Management Plan

Technology Management Plan

Proactive Desktop, Server, and Network Management for San Jose Business and Non-Profits

When something goes wrong with your computer, everything grinds to a halt. With a standard break/fix service contract, you have to wait for something to break before your provider can fix it. That equation seems to make sense – even though it could easily result in hours of downtime. But what if you could keep your computer network from breaking in the first place?

eSudo delivers proactive computer support and maintenance services at a fixed monthly fee. Our technology management plan is designed to reduce your IT costs, increase your profits, and mitigate your business risks; we partner with you as your Virtual CIO and IT Department, allowing you to focus on running your small business (10 – 100 employees), not your technology.

Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications, and vendors. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a Technology Plan that aligns with your long-term business goals.

We become an extension of your business, and true Partner. Our Service Plan is based on a flat monthly fee allowing you the ability to budget your IT costs annually. We assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime – as a true Partner would.

eSudo’s Technology Management Plan includes comprehensive 24×7 computer maintenance and monitoring, IT help desk, and vendor management services are designed to keep your systems and personnel productive.

Stop waiting for your technology to break

Our flat-Rate proactive technology management plan helps your organization regain lost productivity through our unlimited Help Desk Support and Vendor Management Services. We minimize your downtime through our continuous Network Monitoring Service, which alerts us proactively to potential problems before they occur. eSudo’s technology management plan allows you to focus on running your business, not your network.

Studies show that for smaller businesses, it’s more cost effective to outsource IT than hire a full-time person. If systems are running as they should, you could end up paying a technician for idle time. Or if multiple problems arise, they could end up with too much work to handle in a timely manner – regardless of how skilled (and expensive) that person is.

eSudo offers three affordable technology management plans.

Plan Features and Coverage	No Plan	Remote Care	Premier Care	Total Care
Monitoring & Maintenance
24/7 Desktop/Server Monitoring and Alerts (e-mail or phone)	Not Inc.	Included	Included	Included
Website Update Monitoring	Not Inc.	Included	Included	Included
Hard Drive Capacity Monitoring	Not Inc.	Included	Included	Included
Remote Server Administration	Not Inc.	Not Inc.	Included	Included
User Account Management	Not Inc.	Not Inc.	Included	Included
Mail Server Administration	Not Inc.	Not Inc.	Included	Included
Technical Support
8 x 5 Remote Administration & Help Desk Support ±	Not Inc.	Not Inc.	Included	Unlimited
Onsite Technical Services ±	Not Inc.	Not Inc.	Limited Hours Inc	Unlimited
Response Time	Within 8-12 hours	Within 4-6 hours	Within 2-4 hours	Within 1-2 hours
Security Services
Anti-spam Email filtering with Store/Forward Backup	Not Inc.	Included	Included	Included
Anti-Virus Management	Not Inc.	Included	Included	Included
Windows Vulnerability Scanning	Not Inc.	Included	Included	Included
Microsoft Patch Management	Not Inc.	Included	Included	Included
Anti-Virus Subscription and Software License	Not Inc.	Not Inc.	Included	Included
Backup Testing and Administration	Not Inc.	Not Inc.	Included	Included
Network Firewall Monitoring	Not Inc.	Not Inc.	Included	Included
Firewall / VPN Management	Not Inc.	Not Inc.	Included	Included
Technology Management Services
Monthly Service Report	Not Inc.	Included	Included	Included
Quarterly Executive Report and Review	Not Inc.	Included	Included	Included
Server Disaster Recovery / Business Continuity Planning	Not Inc.	Not Inc.	Included	Included
Network Documentation & Inventory	Not Inc.	Not Inc.	Included	Included
Outside Vendor Management	Not Inc.	Not Inc.	Not Inc.	Included
Online Cloud Backup and Storage Included	Not Inc.	Not Inc.	Not Inc.	10 GB/mo

± Service is limited to “break/fix” technical support, Q&A, and advisory services.

† Hourly rate for services not included – this price applies to the setup or support of new hardware, software or devices that are not covered on the technology management plan or when you go beyond your included hours.

Want to take advantage of a breakthrough alternative to break/fix?

What are you waiting for? Contact us for a free network assessment.