IT Help Desk

Computer Help Desk Services for San Jose, Santa Clara, Fremont, San Francisco

Today, more than ever, companies are looking to cut costs, while continuing to run a business and make a profit. Compounded with the demands of running marketing, sales, and payroll, and the time it consumes, it’s not a surprise when most IT projects are put on hold.

eSudo can augment your existing IT staff by providing computer help desk support services. This allows your in-house IT team to focus on the much needed server consolidation tasks or upgrades necessary for your business to run efficiently. When a user desktop issue arises, eSudo’s support engineers and team will be able to guide your employee through a solution remotely or onsite. Our local engineer in San Jose or Santa Clara office will also have all the necessary documentation and familiarity with your current network environment to provide a quick solution.

Our Technical Operations Center and computer help desk engineers are certified to support most Microsoft Network Operating Systems, Desktop Operating Systems, Microsoft Office applications; as well as all versions of Outlook, Exchange Server, server and desktop hardware, printers, network copiers, scanners, Adobe, Smartphones (iPhone, iPad, Android, Blackberry), and PDAs.

eSudo’s Help Desk Services are for:
• Businesses with little or no IT staff
• Business that need needs quick response with guarantee SLA for their employees
• Businesses that have a lot of user help desk requests that take up a lot of time
• Businesses with multiple offices and different time zone
• Businesses wants a monthly fixed cost for desktop support services

Software and Services Covered by Help Desk

Operating Systems	Office Suites
Microsoft Windows 2000	Office 2000, 2003, 2007, 2010
Microsoft Windows XP	- Word
Microsoft Windows Vista, Windows 7	- Excel
Microsoft Windows Server 2000, 2003, 2008	- PowerPoint
Windows Small Business Server 2003, 2008	- Publisher
MacOS X (10.4) and above	Adobe Acrobat
Red Hat Linux, CentOS	Microsoft Visio

Email Clients	Browser
Microsoft Outlook 2000/XP/2003/2007	Internet Explorer 7, 8 and above
Microsoft Outlook Express	Mozilla Firefox
Microsoft Entourage 2004/2008	Apple Sarafi

Desktop and Network Services	Smartphones and Mobile Device
Network Connectivity	RIM BlackBerry
General PC hardware diagnosis	Apple iPhone 2.0, iTouch
Printers, drivers and queues	Windows Mobile 5.0 or above
Database Connectivity	Palm Pre

Administrative Tasks	Data Backup and Restore
Create user accounts and groups	Symantec Backup Exec 10 or up
Create mailboxes and distribution lists	Windows Backup and Restore
Reset passwords	Acronis, StorageCraft, Ghost
File and Folder Permissions	Ahsay

Application Software	Email Server / Apps
QuickBooks, Quicken	Exchange Server 2000, 2003
Sage ACT!	Exchange Server 2007
Maxwell Systems’ American Contractor	Exchange Server 2010
Church Management Shelby Systems	Kerio MailServer
Windows Terminal Services	RIM BlackBerry Enterprise Server

Contact us for further information or for a complimentary network assessment.

Just pick up the phone
How much is it worth to your organization to receive help when you need it? Sometimes it is the difference between getting that task, project or bid completed on time, or missing your deadline. Face it – that equates to real dollars and cents. Our help desk and technical operations center is available 24 hours a day, 7 days a week because you can count on us when you need us.